RETAIL ECOMMERCE SOLUTIONS

Crafting Seamless Real-time Solutions for Retail E-commerce

Integrate Tencent RTC's SDK to enhance customer engagement, offering real-time product showcases and interactive buyer-seller communication.
USE CASES

Enjoy Interactive Shopping Experience Across Various Scenarios

Drive Sales with Immersive Live Stream Commerce

Drive Sales with Immersive Live Stream Commerce

  • Real-Time Video Streaming with Ultra-Low Latency
  • Virtual Gifting, PK Battles, and Audience Interaction Tools
  • Interactive Product Demonstrations and Instant Q&A
Creating a stable online live streaming environment for millions of people, allowing consumers interact in real-time with hosts, ask questions, and receive immediate feedback.
Seamless Shopping Communication Hub

Seamless Shopping Communication Hub

  • Real-Time Customer-Merchant Chat
  • Rich Media Message Support
  • Order Status Notifications
  • Group Chat for Team Selling
Integrated chat connects buyers, sellers, and support. Enables rich media sharing, order tracking, promotions, and smart alerts – boosting satisfaction and sales through immersive engagement.
Personalized Real-Time Customer Support

Personalized Real-Time Customer Support

  • One-Click Video Consultation
  • Screen Sharing for Product Guidance
Deliver exceptional customer service through via real-time video and audio interactions. Support staff offer personalized demos, troubleshooting, and consultations, boosting satisfaction and sales.
AR Virtual Try-On for Diverse Products

AR Virtual Try-On for Diverse Products

  • Real-time AR makeup/Glasses/Headwear/Rings simulation
  • Advanced AI Recognition & Real-Time Processing
  • Customizable Professional Creation Tools
Enable customers "try before you buy" with millimeter-precise AR overlays. Shoppers virtually try on eyewear, lipstick, headwear, or jewelry, eliminating hesitations and boosting buying intent and conversions.

Tencent RTC Products for Real-Time Interaction

Complete Live Shopping Solution
Live

Complete Live Shopping Solution

Provide standardized live streaming solutions. Quickly build an interactive platform with bullet comments, live interaction, and gifting. Features include beauty filters, multi-resolution adaptation, and a global acceleration network. The modular design suits live shopping events, with business integration in a week.
Chat

All-in-One E-Commerce Messaging

Power your retail business with our feature-rich messaging solution that includes customer-merchant chat, order notifications, team collaboration, and community engagement tools. With ready-to-use UIKits and robust APIs, quickly deploy messaging features that drive customer satisfaction and sales conversion.
All-in-One E-Commerce Messaging
Build Professional Video Consultation System
Call

Build Professional Video Consultation System

Enable one-on-one video consultations with high-quality audio and video, screen sharing, and recording capabilities for superior customer service.
Beauty AR

Advanced AR Technology for Virtual Try-On

Leverage our powerful AR SDK to create realistic virtual try-on experiences with AI beauty effects, filters, and real-time rendering capabilities.
Advanced AR Technology for Virtual Try-On
ADVANTAGE

Why Choose Tencent RTC Retail E-commerce Solution

    Global Deployment Optimized

    200+ countries covered with localized nodes in Asia-Pacific, North America, and Europe, enabling seamless global access and <300ms latency.

    Ultra-low Latency

    Self-developed multi-path routing algorithms dynamically optimize global traffic, achieving <300ms end-to-end latency for real-time cross-border interactions.

    High Stability and Quality

    Supports 10M+ concurrent users with 80% packet loss and 1000ms jitter resistance, delivering high-definition communication quality even in low-bandwidth environments.

    Rapid Integration with UIKits

    Provides out-of-the-box UIKits for multiple scenarios and cross-platform SDKs that significantly reduce development costs and shorten time-to-market.

    Full-Platform Compatibility

    Supports integration across Web, iOS, Android, Windows, Mac, Flutter, etc. Optimized for 20,000+ device models to ensure consistent cross-device experiences.

    Global Compliance and Security

    Certified with ISO, CSA, NIST, etc. and compliant with GDPR and CCPA regulations. End-to-end encryption safeguards security and data transmission integrity.

ISMS
ISO 27001
ISO 27017
ISO 27018
CSA STAR
dnv
ISO 27701
ISO 29151
ionnex
EF
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vipkid
papayaglobal
ai-agent
You can ask me like
How will the Retail E-commerce Solution empower my e-commerce platform or brand?